Shipping

1.The items you have ordered are shipped from China, Canada, or the United States, depending on the location of items .
Items shipped from China can be subject to customs fees and taxes. If you get charged custom duty please e-mail us and we will credit your account so you can use it on your next order.

2. With the exception of Clearance and Designer Closet items, which are shipped from Canada and the United States, the majority of new items will be shipped directly from our China warehouse. Your order is shipped within 5-7 business days after order is placed. Shipping transit time is another 5-10 business days.

If you do not receive your order within 21 days of placing it, please send us an email and we will investigate whether the package was lost or held by customs. If you do not get your item within 30 days of placing the order we will issue a full refund to you.

3. For any lost or delayed orders please contact us first via email at info@vickyandlucas.com before filing a claim with your bank, credit card company, or PayPal. We are sure to solve your issues or disputes to your satisfaction if you contact us first.

4. US Customers: We charge a $$9.99 shipping fee for orders less than $99.00. Free shipping offer applies to orders of $99 or more (except Alaska, Hawaii, Puerto Rico and P.O. Boxes) When the item is returned the $9.99 shipping fee will not be refunded.

For all customers located in the United States (except Alaska, Hawaii, Puerto Rico), please contact us before you return your items,
we will send you a prepaid return shipping label for you to use.

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